Privacy Policy

ConfiDent Lab & PW Dental Laboratory Privacy Notice

This explains how and why we acquire and use your personal information in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).

 

We may collect information about you:

  • as part of your transaction and for the purposes of managing your order.
  • from you.
  • this includes your name, contact details and prescription history with our dental lab.

 

We may use your information to:

  • communicate with you by telephone regarding your order.

 

We may use your data for the above purposes to fulfil our legitimate interest of managing your order.

If you do not provide us with the information requested, we will not be able to fulfil your order.

 

We store your information:

  • within the European Economic Area (EEA)
  • if we transfer data outside the EEA we will ensure that before we do so, there is adequate protection in place to ensure the security of your data.

 

We keep your information:

  • for as long as it is needed to manage your order and for a maximum of 5 years.

You have the right to:

  • access the information we hold about you
  • ask us to make any changes to your information to make sure it is accurate and up to date
  • ask us to stop or limit our use of or to delete your information (we are not obliged to do this in relation to information we need as part of our requirement to fulfil your order)
  • receive your information in an easily accessible format such as by email or post in a standard document format
  • transfer your information to a third party

Contact

If you have question, want to exercise your rights or make a complaint, please contact us

If we cannot resolve your complaint, you may contact the Information Commissioner’s Office at:

Wycliffe House

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF.

www.ico.org.uk.

I want to give my thanks to Steve and his team at ConfiDent Labs.

I started working with Steve on recommendation from a colleague.  Best decision!  His knowledge of All-on-4 cases is great, and he is very good technician.  I look forward to every case I do with Steve.

Wynand De Jager BChD.Pret

Their efficient collection/delivery service allows us to provide a faster service for our patients, especially those who require repairs or additions.

 

Ralitsa Hristova DMD Dentist at Bupa Dental Care

I have worked with ConfiDent for a few years now whilst managing at several local practices; communication between the practice and lab is always excellent and any issues are easily and quickly resolved. Patients have been invited to the lab to ensure the technicians achieve their desired result which eliminates any potential problems arising. My clinicians have had no problems working alongside ConfiDent and are very happy to continue doing so, and we also recommend the lab to new associates and specialists at the practice’.

Sally Stephens Practice Manager, Bupa, Sturry

ConfiDent Dental Labs are one of the best labs I’ve worked with. The level of care and attention given to every stage is second to none. Steve and the team are professional and very easy to work with. I will continue to use confident labs for a long time to come and recommend them to any dentist looking for top quality prosthetic work.

Dr Hartej Singh Matharu BDS

ConfiDent Dental Lab are fantastic to work with - excellent communication with the team and the lab, the turnaround times are quick, their work ethic and quality is second to none and their staff are wonderful, we would highly recommend this Lab.

Ange Thompson Practice Manager - Total Dental Care Harley Street

I have used Steve Champion and his team at ConfiDent Laboratory exclusively, for many years to carry out my prosthetic work.  The quality of work that I receive is excellent, and I am always able to discuss cases when I have queries, concerns or need advice from Steve or one of his team.  I admire the fact that they are always embracing new techniques and are happy to share any that they feel may be of benefit to my patients.  The members of the support team are always helpful and accommodating, and they provide an excellent efficient and speedy collection and delivery service.

Christine Lupin BDS, LDS Dentist, Faversham Dental Practice

I have worked with Steve very closely for my ‘All-on-4’ cases for a year.  His work has been absolutely fantastic all the way through.  His knowledge on the work and components is exceptional, and I have had no qualms or issues so far.  I highly recommend this supremely talented technician.  I am sure you won’t be disappointed.

 

Rosh Valiyamannil BDS

I met Steve and started using ConfiDent Labs about 3 years ago on a recommendation from my implant rep.
I had used many labs for immediately loaded implant prosthesis, but was never completely happy with the finesse of the work. I had a few problems, but was unaware of how to fix them.  It was evident on meeting Steve that his knowledge was vast. I feel that I learnt the technical side to a completely different level soon after we had completed a few cases.
He has tried everything, and over the years has selected what works well for both him and his clients.
Steve’s communication, and his availability to discuss anything - no matter how minor - is second to none, which takes a lot of stress away from me.  He has an in-depth knowledge of materials for every situation that work.

Steve’s cosmetics are unsurpassed, and he loves challenging cosmetic cases to get exactly what the patient and dentist want.  We’ve had a few cases where the racial gingival tints that he put in that were mind blowing.

Soon after using him for implant work, I tried out his denture work.  Again, this surprised me to the extent that I enjoyed receiving his denture cases because the fit and cosmetics were so predictable.  They renewed my faith in predictable, non- implant solutions.

I would whole heartedly recommend the lab to anyone interested in providing quality, high end work that makes both dentist and patients happy.

Alistair S Imam BDS, FDSRCS(Eng), DipImpDentRCS(Eng) Adv.Cert

I have worked with Steve Champion since 2010, mostly creating teeth using the ‘All-on-4’ protocol.  During that time, Steve has always proved knowledgeable and willing to help solve any, and all, problems that come our way.  He is an excellent technician and a pleasure to work with.

In no small way, Steve is a factor in our success.

 

Michael Zybutz BDS (Rand) MSD (USA) Cert Perio (USA) Specialist Periodontist / Lead Surgeon Total Dental Care Harley Street, Folkestone and Peterborough

As a specialist restorative based practice, I have worked with Steve and ConfiDent Labs for almost 10 years now. The quality and precision of their work, combined with the personalised expertise and feedback that comes from Steve, has been remarkable.  The consistency that is always maintained is a testament for his diligent and meticulous work, and I cherish the continuing warm relation I share with him and his team members.  Excellent work!

Dr Akil Gulamali BDS, MFDS RCS (Eng), MClinDent, MPros RCS Ed Specialist Prosthodontist, Principal Surgeon, The Specialist Dental Practice, Weybridge Surrey

We have recently started working with Steve and the team at ConfiDent and have found that the attention to detail, and the quality of work produced, is on another level.  Their service is reliable, honest and of great quality.

Steve is always available to give advice and support, and to share his many years of experience.  I would highly recommend them to anyone who wants to produce great quality work.

Mr. Conrad Nel BChD (Pret) Principal Dentist, Mckenzies Dental Surgery

My father was my dental technician for 21 years until he retired. At that point I had to find a new technician to do my denture work. I am pleased to say that I found ConfiDent Labs in Canterbury, just around the corner from my surgery. Steve Champion and his team have been my denture technician’s since then.

They are a very friendly group providing a fantastic service both clinically and delivery wise. I have found that many technicians look upon denture work as a poor relation to crown, bridge and implant work but this is not the case with ConfiDent Labs. I would definitely recommend them.

Martin Southon LDS BDS