Terms and Conditions

INCOMPLETE DOCKETS

All dockets must be completed, then signed and dated by the prescribing dentist.  Any work received without all necessary information will be returned to the practice or put on hold until this information has been received.

No work will begin without all relevant information and date and signature of prescribing dentist.

As clearly stated on our lab dockets, missing information causes delays.  It is the responsibility of the practice to provide all necessary information to complete the work.

All-ON-X IMMEDIATE LOAD

All-on-X immediate load surgery visits are charged per arch at the price stated on our current pricelist.  This includes the lab technician for the immediate load case(s), any additional work carried out whilst on-site will be invoiced to the surgery /dentist as an additional charge.

Any surgery case cancelled with less than 2 weeks’ notice of the arranged date and not rescheduled, will be charged at full price.

All work is required in the laboratory a minimum of 10 working days before the agreed surgery date.

  • Work received with less than 10 working days but more than 5 working days will incur a 25% express fee
  • Work received with less than 5 working days but more than 3 working days will incur a 50% express fee
  • Any work received with less than 3 working days before agreed surgery date will automatically be cancelled/postponed.

All relevant information must also be provided a minimum of 10 working days prior to the agreed surgery date, with the above express fees being applied to work that needs to be placed on hold causing it to0 fall within the express period.

Surgery cases must be booked via the online booking system.  Cases can be booked Monday-Friday, excluding Wednesdays.  Weekend and Bank Holiday bookings must be done via telephone and will be subject to an additional charge of £500 per arch.

TURNAROUND TIMES

Crown and bridge jobs require 10 working days (excludes weekends and bank holidays) in the laboratory, excluding post/delivery days.

Cobalt chrome framework also requires 10 working days to be made. Once the chrome framework has been made, allow the normal 5 working days between stages.

For prosthetics please allow 5 working days between stages.  Straight to fit dentures require 5 working days for completion.  Any work requested in a timeframe less than the standard turnaround may be liable for an express fee at the discretion of the lab.  This should be discussed in advance with the lab.

COLLECTIONS AND DELIVERIES

If you have work to be collected, you must call by 09.00am on the day you require the collection to ensure a same day collection.   We do not guarantee delivery/collection times.  The return date on the docket should be the day before the patients next appointment.

Failed collections may be subject to a delivery charge.

EXPRESS SERVICE

Any work requested in a time frame less than the standard turnaround time may be liable for an express fee at the labs discretion.  All express work must be pre-arranged with the laboratory by telephone (01227 762175).

RETURN DATES

Any work that is received without a return date will be given a minimum of a 2 week turnaround, it is the responsibility of the practice to notify us of the required return date, if no date is provided it will be assumed non-urgent and you will not be notified of the return date.

As clearly stated on our lab dockets, missing information causes delays, it is the responsibility of the practice to  provide all necessary information to complete the work.

DORMANT CASES

Any job that has not progressed to the next stage for 3 months or more will automatically be charged for the work that has already been completed.

FEES

All accounts must be settled in full by the end of the month.  We reserve the right to withhold work in cases where the account is in arrears.  Accounts that are settled in full by the 10th of the month will receive a 3% discount which will be applied as a credit note to the following months invoice.  Any accounts that are not paid in full by the end of the month will incur a 3% late payment fee which will be added to the outstanding amount. We accept payment by bank transfer.  P W D L Limited, HSBC account no: 32252406 sort code: 40 16 11

If overdue amounts are not paid after issued reminders, any legal fees or other costs required to collect an unpaid balance will be the responsibility of the client

WARANTEES/GUARANTEES

We can only guarantee that the appliance prescribed will fit the model produced from the impressions provided.  We cannot guarantee that the appliance will fit the patient’s mouth as this is entirely dep  endent on the accuracy and detail of the impression taken.

Should there be any issues with any appliance provided it must be returned to the lab for inspection by a qualified technician with a description of the issue.  Where it is deemed there has been a failure of materials or workmanship we will either rectify the issue or provide a credit note for the appliance. Any appliance retained by the patient/practice will be fully chargeable. In cases where work is returned as the patient has changed their mind and no longer wants the appliance, or the course of treatment has changed the work will be fully chargeable.

RELINES

All appliances requiring a reline due to tissue resorption after extractions will be chargeable.

CLASPS

2 clasps per denture are included in the price – all additional clasps incur an additional charge.

CUSTOMER DISCOUNTS

Discounts are worked out based on volumes of work received.  If at any point the volume of work received drops below the qualifying amount we reserve the right to withdraw any discounts from the account.

STANDARDS

The standard of work requested (Economy, Mid-range or Private) will determine the materials we use and the level of skill involved in producing the work, this is also reflected in the pricing structure (see current pricelist).  Some appliances are only available at a certain standard as specific materials must be used.  All implant work will automatically be private standard.

I want to give my thanks to Steve and his team at ConfiDent Labs.

I started working with Steve on recommendation from a colleague.  Best decision!  His knowledge of All-on-4 cases is great, and he is very good technician.  I look forward to every case I do with Steve.

Wynand De Jager BChD.Pret

Their efficient collection/delivery service allows us to provide a faster service for our patients, especially those who require repairs or additions.

 

Ralitsa Hristova DMD Dentist at Bupa Dental Care

I have worked with ConfiDent for a few years now whilst managing at several local practices; communication between the practice and lab is always excellent and any issues are easily and quickly resolved. Patients have been invited to the lab to ensure the technicians achieve their desired result which eliminates any potential problems arising. My clinicians have had no problems working alongside ConfiDent and are very happy to continue doing so, and we also recommend the lab to new associates and specialists at the practice’.

Sally Stephens Practice Manager, Bupa, Sturry

ConfiDent Dental Labs are one of the best labs I’ve worked with. The level of care and attention given to every stage is second to none. Steve and the team are professional and very easy to work with. I will continue to use confident labs for a long time to come and recommend them to any dentist looking for top quality prosthetic work.

Dr Hartej Singh Matharu BDS

ConfiDent Dental Lab are fantastic to work with - excellent communication with the team and the lab, the turnaround times are quick, their work ethic and quality is second to none and their staff are wonderful, we would highly recommend this Lab.

Ange Thompson Practice Manager - Total Dental Care Harley Street

I have used Steve Champion and his team at ConfiDent Laboratory exclusively, for many years to carry out my prosthetic work.  The quality of work that I receive is excellent, and I am always able to discuss cases when I have queries, concerns or need advice from Steve or one of his team.  I admire the fact that they are always embracing new techniques and are happy to share any that they feel may be of benefit to my patients.  The members of the support team are always helpful and accommodating, and they provide an excellent efficient and speedy collection and delivery service.

Christine Lupin BDS, LDS Dentist, Faversham Dental Practice

I have worked with Steve very closely for my ‘All-on-4’ cases for a year.  His work has been absolutely fantastic all the way through.  His knowledge on the work and components is exceptional, and I have had no qualms or issues so far.  I highly recommend this supremely talented technician.  I am sure you won’t be disappointed.

 

Rosh Valiyamannil BDS

I met Steve and started using ConfiDent Labs about 3 years ago on a recommendation from my implant rep.
I had used many labs for immediately loaded implant prosthesis, but was never completely happy with the finesse of the work. I had a few problems, but was unaware of how to fix them.  It was evident on meeting Steve that his knowledge was vast. I feel that I learnt the technical side to a completely different level soon after we had completed a few cases.
He has tried everything, and over the years has selected what works well for both him and his clients.
Steve’s communication, and his availability to discuss anything - no matter how minor - is second to none, which takes a lot of stress away from me.  He has an in-depth knowledge of materials for every situation that work.

Steve’s cosmetics are unsurpassed, and he loves challenging cosmetic cases to get exactly what the patient and dentist want.  We’ve had a few cases where the racial gingival tints that he put in that were mind blowing.

Soon after using him for implant work, I tried out his denture work.  Again, this surprised me to the extent that I enjoyed receiving his denture cases because the fit and cosmetics were so predictable.  They renewed my faith in predictable, non- implant solutions.

I would whole heartedly recommend the lab to anyone interested in providing quality, high end work that makes both dentist and patients happy.

Alistair S Imam BDS, FDSRCS(Eng), DipImpDentRCS(Eng) Adv.Cert

I have worked with Steve Champion since 2010, mostly creating teeth using the ‘All-on-4’ protocol.  During that time, Steve has always proved knowledgeable and willing to help solve any, and all, problems that come our way.  He is an excellent technician and a pleasure to work with.

In no small way, Steve is a factor in our success.

 

Michael Zybutz BDS (Rand) MSD (USA) Cert Perio (USA) Specialist Periodontist / Lead Surgeon Total Dental Care Harley Street, Folkestone and Peterborough

As a specialist restorative based practice, I have worked with Steve and ConfiDent Labs for almost 10 years now. The quality and precision of their work, combined with the personalised expertise and feedback that comes from Steve, has been remarkable.  The consistency that is always maintained is a testament for his diligent and meticulous work, and I cherish the continuing warm relation I share with him and his team members.  Excellent work!

Dr Akil Gulamali BDS, MFDS RCS (Eng), MClinDent, MPros RCS Ed Specialist Prosthodontist, Principal Surgeon, The Specialist Dental Practice, Weybridge Surrey

We have recently started working with Steve and the team at ConfiDent and have found that the attention to detail, and the quality of work produced, is on another level.  Their service is reliable, honest and of great quality.

Steve is always available to give advice and support, and to share his many years of experience.  I would highly recommend them to anyone who wants to produce great quality work.

Mr. Conrad Nel BChD (Pret) Principal Dentist, Mckenzies Dental Surgery

My father was my dental technician for 21 years until he retired. At that point I had to find a new technician to do my denture work. I am pleased to say that I found ConfiDent Labs in Canterbury, just around the corner from my surgery. Steve Champion and his team have been my denture technician’s since then.

They are a very friendly group providing a fantastic service both clinically and delivery wise. I have found that many technicians look upon denture work as a poor relation to crown, bridge and implant work but this is not the case with ConfiDent Labs. I would definitely recommend them.

Martin Southon LDS BDS